Refund Policy
KMS Research and Innovation Lab LLC · HumanWork Advantage
Last updated : 2026-09-13
The KMS policy dated September 4, 2026 is retained. For a first paid SaaS subscription, you may request a refund within 7 calendar days of the initial charge. KMS may request the purchase email and transaction details to locate the payment. Abuse, fraud or substantial repeated use may make a request ineligible unless mandatory law requires otherwise.
Renewals are generally non-refundable after the new period begins; report a disputed renewal within 7 calendar days for review. Cancellation stops future renewals without a prorated refund for the current period, unless a refund is approved or legally required. Verified duplicate charges are corrected. Material KMS-caused technical failure not restored within a reasonable period may qualify for a refund, credit or other remedy after review.
Approved refunds return to the original payment method through Stripe; banking timing depends on providers. Free diagnostics create no payment. Mandatory consumer rights are not limited. Email contact@kmsresearchandinnovationlab.com with the subject “Refund Request”, purchase email, product, date and a brief explanation. Do not send full card numbers or banking credentials.