KMS Research and Innovation Lab LLC · Last updated September 4, 2026

Refund Policy

This policy applies to digital products and recurring SaaS subscriptions sold directly by KMS Research and Innovation Lab LLC ("KMS") through Stripe or another authorized KMS checkout.

1. Free access

Free diagnostics and other no-charge services do not generate a payment and therefore are not eligible for a refund.

2. First Premium purchase

For a first-time paid SaaS subscription purchased directly from KMS, you may request a refund within 7 calendar days of the initial charge. We may ask for the email address used at checkout and sufficient transaction information to locate the payment. Abuse, fraud, chargeback manipulation, or substantial repeated use of paid features may make the request ineligible except where applicable law requires a refund.

3. Renewals

Monthly and annual subscriptions renew automatically unless canceled before the renewal date. Renewal charges are generally non-refundable after the new billing period begins. If you believe a renewal was charged in error, contact KMS within 7 calendar days of the charge and we will review the circumstances.

4. Cancellations

Canceling a subscription stops future renewals. Unless a refund is approved under this policy or required by law, access remains available through the end of the already-paid billing period and no prorated refund is issued for unused time.

5. Duplicate charges and KMS-caused service failure

Duplicate charges will be corrected when verified. If a paid KMS service is materially unavailable because of a KMS-controlled technical failure and we are unable to restore the paid functionality within a reasonable period, contact us for review. Depending on the circumstances, we may provide a refund, service credit, or other appropriate remedy.

6. Refund method and timing

Approved refunds are returned to the original payment method through Stripe. KMS may initiate the refund promptly, but the time required for the credit to appear depends on Stripe, the card network and the customer's financial institution.

7. Purchases through third parties

If a KMS product is purchased through a third-party marketplace, app store, reseller or other external platform, that platform's refund rules may apply and the refund may need to be requested directly from that provider.

8. Consumer rights

Nothing in this policy limits non-waivable rights or remedies available under applicable consumer-protection law.

9. How to request a refund

Email contact@kmsresearchandinnovationlab.com with the subject "Refund Request" and include the email used for the purchase, the product name, charge date and a brief explanation. Do not send full card numbers or bank-account credentials by email.